It frequently garners positive reviews, with very few complaints about … help_outline. Twitter is probably the best way to reach out to Acer for a simple question, but if you want more in-depth support, the live-chat team will take care of you. I had no issues with it and was able to hook up the Ethernet Cable to the ship right away. It took Roseny roughly 20 minutes to explain that if the battery is below 50% capacity when it's charged to 100%, there may be something wrong. If you'd rather speak to an agent over the phone, you can call Acer's general service number at 1-866-695-2237. The purpose of me giving the review is to express my HUGE disappointment on Acer. That call lasted 16 minutes and 16 seconds. Copyright © 2020 Consumers Unified LLC. Certain Acer laptops also give you different types of warranties, which are laid out on Acer's warranty chart. How many stars would you give Acer? I have owned a Acer for 2 or more years. My Acer Aspire laptop hinge failed at 5 months old, The hinges were so stiff that they simply break away from the casing when opening the laptop, Argos told me to contact Acer direct for collection and repair which I did. However, Acer will pay for the return shipping. Registered Customers. About 7 minutes later, Bryan came back with a link to the new Microsoft Edge page. For example, if you buy a Predator laptop, you get a two-year limited warranty, but you still get only 90 days of software support. Can you imagine that much space on a laptop?! Very happy I have never damaged it and it is still fast and solid. Poor build Quality Acer and worse customer service. I have bought Acer laptops for many years. Head over to the Acer Care Center, and you'll get options for checking the health of your hard drive and battery. wait before they answered.Last and most important,don't be fool,Acer DOESN'T PAY ANYMORE for your notebook to be send back to them.You have to pay for this NOW! I then sent them the hard drive. After I provided the serial number, 2 hours and 42 minutes went by before the agent responded with two correct solutions: Acer's Bluelight Shield, and Windows 10's Night Light setting. One week after the repair to my laptop by ACER Service Centre Singapore , the same problem occur. They gave me the exact same method of checking it as the live-chat agent provided: through the command prompt and not via Acer's Care Center app. Customer Self Service . We’ll start sending you the news you need delivered straight to you. What is Acer Customer Care Number ? Once I told them I wanted the new version, the agent guided me to Windows Settings to update my computer. ET, and it took 1 minute and 35 seconds to connect to an agent in the Dominican Republic. What are the Acer Store customer service hours? Acceptance. I asked, "How do I check my battery health?" The call lasted 13 minutes and 52 seconds. The price was $100.00 less than a comparable make. Submit your complaint or review on Acer India customer care. I asked, "How do I get the new Microsoft Edge browser?" Every time the laptop is opened the plastic lifts and snaps out of place. Its location on this page may change next time you visit. After some time researching, the agent told me that the only way to add a blue-light filter was through a third-party app. It also covers spills, drops and cracked screens that may occur during the warranty period. So I eventually got the right answer, but it took way too long. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. It took 2 minutes and 35 seconds to connect to an agent in the Dominican Republic. 2. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Warranty Details ... An Acer Representative will review your case and will be in contact with you shortly. There was a problem. ... For assistance with Acer products, please visit our support site. WRITE A REVIEW ★★☆☆☆ 1.7 / 5. This company is not yet accredited. Acer R15. Read honest and unbiased product reviews from our users. They refused to fix my laptop even though its under warranty. Find helpful customer reviews and review ratings for Acer Aspire 7 Laptop, 15.6" Full HD IPS Display, 9th Gen Intel Core i5-9300H, NVIDIA GeForce GTX 1650, 8GB DDR4, 512GB NVMe SSD, Backlit Keyboard, Windows 10 Home, A715-75G-544V at Amazon.com. Aspire is Acer’s flagship series and features numerous high-class laptops. Original review: Nov. 30, 2020 I am a long-time customer of Lenovo laptops; always liked them, so I stayed loyal. You will receive a verification email shortly. Keep in mind that the extended warranty must be purchased within 365 days. Needless to say, the new Edge browser did not end up on my computer. However, contacting Acer via phone didn't go as smoothly. Yesterday, I did call Acer customer service for repair under warranty...they kept me 8 min. I contacted Acer with the expectation that I would have to pay to have this fixed, despite the clear design flaw by their own doing. Your experience matters. Get instant access to breaking news, the hottest reviews, great deals and helpful tips. This was a definite plus for travel I’ve also used it on the plane it doesn’t take much space. What is Acer Service Centre Thane Phone Number ? I asked, "Is there a blue-light filter I can turn on?" For example, I found the control panel once by looking through every program in the list, but I couldn't find it again, so I had to do a search with search terms and then pin it to the whatever they call that big square next to the list of programs, so I could find it again. New Customers. Plus, Acer gives you a measly 90 days of software support. I entered a live chat with Roseny at 1:17 p.m. and asked, "How do I check my battery health?" Happy to be a owner. ET, and it took 1 minute and 42 seconds to connect to an agent in the Dominican Republic. Quirino Ave. Ext, Brgy. Future US, Inc. 11 West 42nd Street, 15th Floor, Back to Main Help Page. It's a product I'm going to return this computer. Acer offers numerous Chromebook laptops as well as the Acer Chromebox, a desktop Chrome base that is compact and portable. Acer products are getting from bad to worst. This has been a horrible experience. This is my first time ever rating. Unsubscribe at any time. I bought a brand new Aspire 5 from them four months ago and it has been ridden with issues. Acer’s desktop computers contain the space-saving Aspire X, the customizable Aspire T, the Predator G gaming computer, the Aspire Z all-in-one computer and numerous other models. Normal business hours are Monday – Friday 8am – 6pm CST. United States - English. NY 10036. Unsubscribe easily. When I was looking for a new computer I looked at several different brands. Having an Acer laptop with which I am very satisfied with it made my decision very easy. Acer has call centers in the United States (Texas), the Dominican Republic, Uruguay and India. From there, they gave me a case number, and we said our goodbyes. Then, the agent asked why I wanted to install Edge on my laptop. Read honest and … The V17 Nitro is their most talked about product for games, video editing, and entertainment. I have bought a brand new ACER Swift 3. Unsubscribe easily. Read honest and unbiased product reviews from our users. Do not buy. | Read 101-120 Reviews out of 278 Product. An hour and 23 minutes later, a no-name representative responded with, "What is the serial number for your laptop?" If you need to ask a specific question, click Acer Answers, and type your question. Acer UK's website terms are in breach of UK law and they attempt to lie and bluster their way out of their responsibilities. Basically I am very hard on my items extremely hard on my things. SN/SNID * search. Thank you for signing up to Laptop Mag. Get buying tips about Computer Brands delivered to your inbox. If you'd rather have a more casual conversation over social media, you can hit up Acer on Twitter (@Acer) or Facebook (@AcerUSA) for a somewhat painless experience. It's also nice that you can replace your RAM and storage while still remaining within the warranty guidelines. Trading Standards is coming for you, Acer UK. From 11 reviews. Surprisingly, the agent didn't suggest the solution we were alluding to: checking the battery health via the Acer Care Center. Another great feature is the upgrade options. However, the concerning part is that the battery actually has to be under 50% before there's an issue. Chromebook options: This laptop has remained intact and is always charged. Customer Information . Acer author review by ConsumerAffairs Founded in 1976, Acer is a communication and information technology company that has become one of the leading manufacturers of laptops, Chromebooks and PCs. Acer's phone support team was completely unreliable, and based on our experience, you're likely to leave the phone call with more questions than answers. 2. New York, You can also input your laptop's serial number or SNID into the search bar at the center of the page, and that will take you directly to the page where your specific laptop's drivers and manuals are located. Read honest and unbiased product reviews from our users. Laptop Mag is part of Future US Inc, an international media group and leading digital publisher. 827 Zone 89, Paco, Manila, 1007, Philippines. We value your privacy. I have played all the latest AAA games on this laptop at the highest settings and it runs perfectly. More questions? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. They did not care about this and very rudely continued to say they could not do anything for me except have me send it in again. They incorrectly stated that once the computer was updated, the new Edge browser would be installed on the device. I got my laptop back and still had issues with it. From there, you can search for drivers and manuals, find warranty information, learn about product alerts and recalls, request a repair and find answers to FAQs. The Laptop was purchased for $1000 on Amazon back in January 2018, it's now valued at $1,300+. Acer customer care phone number : ‎1-800-11-6677 Acer customer care email: Ail.enquiries@acer.com. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Not only did the agent not know that Acer had its own Bluelight Filter app, but they had no idea what blue light was. They refuse to refund me my money and will only have me send it in for repair AGAIN. Amidst a global pandemic and work from home, I need a computer to earn my income and cannot continually send a laptop in for repair. The company have no clue about Customer Service, and the customer service assistants do not give any care for the customers needs/requirements. Read honest and unbiased product reviews from our users. Visit our corporate site. Sign In. You can visit the mentioned place even if you are looking for contact Acer, Acer customer service, Acer tech support, Acer toll free number India. Within 1 month, the Wifi adapter gave way and resulted in surge and damaged my thumb drive costing me $400 to a data recovery. Find helpful customer reviews and review ratings for Acer Chromebook 15 at Amazon.com. Revo Build: The performance is horrid, the battery life is terrible and the screen is nothing to die for, these are to name a few, but to charge more than half the original cost to fix the hinge that they screwed up, and on a laptop that's out of warranty, tells just how low a company could go. That's ridiculous (although that isn't the agent's fault). I could not recommend the Acer computer to anyone. This Acer laptop has served me well for almost two years. Customer. I started with that first. It was a gift. New MacBook Pro M1 gets $100 price cut at Amazon, Apple MacBooks with M1: Want a high-end model? So I call and speak to a young lady who I cannot understand at all. Contact customer care: +91 80 3940 8700. Find helpful customer reviews and review ratings for Acer Aspire 3 15.6" i5 8GB 2TB Laptop at Amazon.com. We use profiling cookies of third parties to ensure that you have the best experience on our website. 1. For more information about reviews on ConsumerAffairs.com please visit our It took only a minute for the representative to provide a method to check the battery health via the command prompt, which is right, but not the easiest way or the way we intended. ET. Find helpful customer reviews and review ratings for Acer Aspire 3 14-Inch Notebook - (Black) (Intel Pentium N4200 Processor, 4 GB RAM, 128 GB SSD, Windows 10) at Amazon.com. As I am not a gamer the graphics are all that I need. Find service & support for your Acer products, search for BIOS updates, manuals, drivers and patches. They are literally the worst in customer service! I was asked to freight the laptop to service, accompanied by a receipt of purchase. On that page, you'll find the Contact Support page, which displays the company's 24/7 tech support line (1-866-695-2237). How do I know I can trust these reviews about Acer? Notebook options: What are the Acer Store customer service hours? I made my second call at 2:03 p.m.

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